Our terms and conditions are applicable to all services provided by Balkan Hangar to its customers.
By placing an order, the customer agrees to our conditions.
All items offered by Balkan Hangar may be subject to change. This means that we reserve the right to make changes to our products at any time. We also regularly add new products to our assortment. The same general conditions apply to these new items.
All prices quoted on the website of Balkan Hangar are in euro and include VAT. The prices listed are subject to change and may be changed by Balkan Hangar without notice.
Products that have been ordered before the price change, however, will be delivered at the prices agreed to at the time of order placement.
All prices are without shipping costs, unless stated otherwise.
See "Shipping"for shipping charges per country.
Once the order is placed, the customer will receive a confirmation by e-mail. This e-mail mentions the total purchase price (incl. shipping) and our bank information. Upon payment, the customer should always mention his name and shipping address. Our products will be delivered in the shortest possible time after the amount due has been received on our bank account.
Orders are delivered no later than 2 weeks after payment. In case of delay in delivery, Balkan Hangar will inform the customer immediately. In this case a new expected delivery date will be given.
If this poses a problem for the customer, he has the right to immediately terminate the purchase order and we will refund the money.
If the customer agrees, we will provide a new expected delivery date.
If the customer has a complaint about the products or services of Balkan Hangar, he can inform us by e-mail.
In case of damage the customer should send us a few digital pictures of the damaged item. We will then contact him immediately and do everything possible to find a solution that is satisfactory for both parties.
Balkan Hangar respects the privacy of its customers and undertakes to treat all personal information with strict confidentiality.
We use customer data exclusively for the processing of orders. Without the prior written consent of the customer we don’t pass any information on to third parties.